Nothing Happens When Go-Box is Connected to a Chromebook

In the Go-Box Dashboard click on “Start Logging” under the console window and then connect a Chromebook via USB cable.


An “ATTACHED” message should appear in the console window, and a “DETACHED” message should appear when the Chromebook USB cable is disconnected. This step confirms that the Go-Box Chrome hardware is operating properly, and the most likely cause is an invalid Credential/Template pair or there is an error in the template that has not been resolved.

    • Select the active template and click “Edit Template” then click “Check for Template Error” to resolve any syntax errors.
    • Re-activate the Template and Credential files. A warning message will be displayed if there are errors or mismatch between the Credential/Template pair.
    • If the issue persists, contact Go-Box Support.